What if my pet passed away?
A custom portrait is one of the best ways to cherish the memories shared with a furry loved one. We are honored to create portraits in memory of passed pets.
Don't hesitate to email us at email@example.com if you need any help.
Will you tell me if my photo isn't good enough?
Yes. If we're not 100% confident we can create something special with the photo you've submitted, we'll reach out to you for a different photo.
We want to be sure we can provide you with a great product before we even start working on your art.
I'm having trouble picking which photo to use. What should I do?
Pro Tip: You can upload multiple photos and we'll choose the best one for you. Just click the "upload button" again after you've uploaded the first photo!
You can also email us at firstname.lastname@example.org with a few photos if you're really having trouble!
Are you affected by COVID-19?
It's business as usual here. Our artists are ready to take your orders and ship you this one-of-a-kind product.
How long does it take to to receive my order?
It usually takes 1-2 weeks for us to complete your artwork and have it ready to ship.
We'll send you a shipping confirmation email with tracking info as soon as it's shipped. Shipping typically takes 3-7 business days in the USA and up to 10 business days internationally.
How do I know if the artwork will turn out like the pictures on your website?
After creating thousands of custom portraits, we think we've got creating the perfect pet portrait down to an exact science.
The best thing you can do as a customer is make sure you upload a decent photo. But even if you don't, we won't start creating your art until we're sure we can create a product that's up to our standards with the photo you provided.
What type of paper and frame do you use?
We use museum quality Espon matte paper for a high resolution print that shows off the crisp details of your artwork.
For the frame, we use a matte black, alder, semi-hardwood frame that's .75" thick. (Fun fact: the frame is made from wood from renewable forests for an extra touch of class)
Do you include any receipts in the packaging?
Nope. If you're shipping it to someone else as a gift, they'll be amazed by the portrait and have no idea how you did it.
Do you do animals other than cats and dogs?
Absolutely! We've done everything from pet bunnies to small birds. The only animal we can't do is a human being (no matter how cute you are!).
Still have questions..? Email us at email@example.com or check out our extended FAQ here.