Shipping policy

How much do you charge for shipping?
We charge a low worldwide flat rate of $4.99 USD for shipping.

How long will it take for me to receive my order?
All orders are dispatched from our warehouse within 2-5 business days (Up to 7 business days during peak periods)

Once dispatched, we'll send you a tracking number. Delivery usually takes 7-20 business days - depending on where you are in the world.

**Due to COVID-19, we have found that shipping times been longer than usual and are less predictable. Depending on your location, you may experience a delay in delivery.

How do I track a status of an order?
All orders can be tracked on the Track Your Order page. They can also be tracking from your order confirmation email.

If you have any questions, feel free to email us at hello@purrheaven.com!